Refunds and Returns Policy

At DM Trans, LLC, we strive to ensure our customers are fully satisfied with the services and products we provide. This Refunds and Returns Policy outlines the terms and conditions under which refunds or returns may be processed. Please read this policy carefully before making a purchase or engaging our services.

Contact Information

For all refund or return inquiries, please reach out to us at:

  • Phone: (888) 861-0650
  • Email: [email protected]
  • Address: 7701 Metropolis Dr, Bldg 15, Austin, TX 78744-3145, USA

Eligibility for Refunds

Refunds may be issued under the following circumstances:

  1. Service Not Rendered: If DM Trans, LLC fails to deliver a service as agreed upon in the purchase or contract terms.
  2. Product Defects: If a physical product purchased from us arrives damaged, defective, or not as described.
  3. Cancellation: If a service or order is canceled within the allowable cancellation period (if applicable—please refer to your purchase agreement).

Refunds are not eligible for:

  • Services already completed or partially rendered, unless otherwise specified.
  • Products that have been used, altered, or damaged by the customer.
  • Requests made outside the refund request period (see below).

Refund Request Process

To request a refund, please follow these steps:

  1. Contact Us: Reach out to our support team via email at [email protected] or by phone at (888) 861-0650 within [insert timeframe, e.g., 30 days] of your purchase or service date.
  2. Provide Details: Include your order number, date of purchase, and a brief explanation of your request.
  3. Review: Our team will review your request and respond within [insert timeframe, e.g., 5-7 business days].
  4. Resolution: If approved, refunds will be processed to the original payment method within [insert timeframe, e.g., 10 business days].

Returns (For Physical Products)

If your purchase involves a physical product that qualifies for a return:

  1. Initiate a Return: Contact us within [insert timeframe, e.g., 30 days] of receiving the product to obtain a Return Authorization Number (RAN).
  2. Ship the Item: Return the product in its original packaging, unused, and in the same condition as received, to:
    DM Trans, LLC
    7701 Metropolis Dr, Bldg 15
    Austin, TX 78744-3145, USA
  3. Shipping Costs: Unless the return is due to our error (e.g., defective or incorrect item), return shipping costs will be the responsibility of the customer.
  4. Inspection: Once received, we will inspect the returned item and notify you of the refund approval or denial within [insert timeframe, e.g., 5 business days].

Exceptions and Special Circumstances

  • Custom Orders: Custom or made-to-order products/services may not be eligible for refunds or returns unless defective or not as specified in the order agreement.
  • Third-Party Services: If your purchase involves third-party providers, their refund/return policies may apply. We will assist in coordinating with them where possible.

Changes to This Policy

DM Trans, LLC reserves the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Questions?

If you have any questions about our Refunds and Returns Policy, please don’t hesitate to contact us:

Thank you for choosing DM Trans, LLC. We value your business and are here to assist you!